Service Terms and Conditions for Storage Motspur Park
These Terms and Conditions set out the basis on which Storage Motspur Park provides storage and related removal services to consumers and business customers. By making a booking, using our storage facilities, or instructing us to carry out removal or transport services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below.
Customer means the person or organisation who books, pays for, or uses our services.
Services means any storage, removal, packing, transport, loading, unloading, handling, or related services supplied by Storage Motspur Park.
Goods means the items, property, or belongings in respect of which we provide the Services.
Contract means the agreement between you and Storage Motspur Park, consisting of these Terms and Conditions and any written service confirmation or quotation accepted by you.
Site means any premises used or operated by Storage Motspur Park for storage or related activities.
2. Scope of Services
Storage Motspur Park provides storage services, together with optional collection, delivery, and removal services to and from the storage facility. The precise scope of the Services will be set out in our quotation or booking confirmation.
Any time estimates for collection, delivery, or completion of work are given as guidance only and are not guaranteed unless expressly stated as guaranteed in writing.
3. Booking Process
3.1 You may request a quotation by contacting us and providing accurate information about the Goods, access conditions, addresses, service dates, and any special requirements.
3.2 A quotation is an invitation to treat and does not constitute a binding offer. A Contract is formed only when we issue a written booking confirmation or when we start providing the Services, whichever occurs first.
3.3 You must ensure that all information supplied to us during the booking process is complete and accurate. If information is incorrect or incomplete, we may adjust the price, vary the Services, or cancel the booking in accordance with these Terms and Conditions.
3.4 We reserve the right to refuse any booking at our discretion, including where we consider the Goods unsuitable for storage or transport, or where we are unable to provide the requested Services safely or lawfully.
4. Quotations and Pricing
4.1 Unless specifically stated otherwise in writing, quotations are based on the information you provide and are valid for a limited period, which will be indicated on the quotation.
4.2 The quoted price may change if:
a there are changes to the volume, weight, or nature of the Goods;
b access at collection or delivery addresses is not as described;
c there are delays caused by you or by circumstances within your control;
d additional services are requested or reasonably required on the day; or
e government taxes, tolls, charges, or other third party costs increase before the Services are completed.
4.3 All prices are exclusive of any applicable value added tax or similar sales tax, which will be charged in addition where applicable at the prevailing rate.
5. Payments
5.1 Unless otherwise agreed in writing, payment for storage and removal services is due in advance.
5.2 For storage only arrangements, the first storage period must be paid before or on the start date of storage, and ongoing storage fees must be paid in accordance with the billing cycle notified to you. We may require payment by direct debit or other approved recurring payment method.
5.3 For removal or transport services, we may require a deposit at the time of booking, with the balance payable prior to or on the day of service, as specified in your booking confirmation or invoice.
5.4 If you fail to make any payment when due, we may, without prejudice to any other rights:
a charge interest on overdue amounts at a reasonable commercial rate from the due date until the date of payment;
b suspend Services, including denying access to the Site or to your stored Goods; and
c exercise a lien over the Goods and, after giving reasonable notice, sell or dispose of the Goods to recover unpaid sums and reasonable costs, returning any surplus to you where required by law.
5.5 You are responsible for all bank charges and other transaction costs arising from your chosen method of payment.
6. Cancellations and Changes
6.1 You may cancel or amend your booking by giving us notice in writing. Any cancellation or amendment is subject to the provisions in this clause.
6.2 For removal or transport services, the following cancellation charges may apply, unless otherwise stated in your quotation or booking confirmation.
a If you cancel more than seven days before the scheduled service date, we may refund any deposit paid, less any reasonable administrative costs.
b If you cancel between seven days and 48 hours before the scheduled service date, we may retain all or part of the deposit, or charge up to 50 percent of the quoted price.
c If you cancel less than 48 hours before the scheduled service date, we may charge up to 100 percent of the quoted price.
6.3 For storage services, you may terminate storage by giving the notice period specified in your storage agreement. Failure to give the required notice may result in a further storage period being charged.
6.4 We may cancel or suspend the Services at any time by giving you reasonable notice if:
a you breach these Terms and Conditions and do not remedy the breach within a reasonable time after we ask you to do so; or
b we are unable to perform the Services due to events beyond our reasonable control, including extreme weather, industrial action, road closures, accidents, or failure of third party services.
6.5 Where we cancel due to circumstances beyond our control, we will refund any money you have paid for Services not yet performed, but we will not be liable for any additional costs or losses you may incur as a result.
7. Access and Customer Responsibilities
7.1 You must ensure that we have safe and reasonable access to the property, premises, and any access roads at the agreed dates and times. This includes arranging parking permits or approvals where needed.
7.2 You must be present, or ensure that an authorised representative is present, during collection and delivery to direct our staff and verify that the correct Goods are taken or delivered.
7.3 You are responsible for:
a properly packing, labelling, and securing the Goods unless we have agreed to provide packing services;
b disconnecting, defrosting, and preparing appliances in accordance with manufacturers instructions;
c removing any fixtures or fittings that are to be moved, unless we have agreed in writing to provide such services; and
d ensuring that the Goods are lawful to possess, store, and transport, and do not breach these Terms and Conditions.
8. Goods Not Accepted for Storage or Removal
8.1 Unless we have agreed in writing, we will not accept or knowingly carry or store the following items.
a Hazardous or dangerous goods, including explosives, compressed gases, flammable liquids, or corrosive substances.
b Perishable or temperature-sensitive items, such as food, drink, or plants.
c Live animals or other living organisms.
d Illegal items, stolen property, or items whose possession or transport is unlawful.
e Cash, currency, valuable documents, bonds, securities, or similar financial instruments.
f High value items such as jewellery, precious metals, fine art, antiques, and collectables, unless specifically declared to and agreed by us in writing.
8.2 If you submit prohibited items for storage or removal without our knowledge or consent, we may arrange for their removal, treatment, or disposal at your expense and without liability to you, and we may notify any relevant authorities where appropriate.
9. Waste and Environmental Regulations
9.1 You must not use our Services to dispose of waste, rubbish, or unwanted materials in a manner that contravenes waste management or environmental regulations.
9.2 We do not operate as a waste carrier or disposal facility unless expressly stated in a separate written agreement. Any removal of waste items must be agreed in advance and may be subject to additional charges.
9.3 You must not leave waste or unwanted items at the Site, in communal areas, or in vehicles used to provide the Services, except where you have arranged and paid for lawful disposal services.
9.4 If you breach this clause, you will be responsible for all costs incurred by us in cleaning, removing, transporting, and lawfully disposing of any waste, as well as any regulatory penalties or charges incurred as a result of your actions.
10. Limitation of Liability
10.1 We will exercise reasonable care and skill in providing the Services. Our liability to you will be limited as set out in this clause, to the fullest extent permitted by law.
10.2 Unless agreed otherwise in writing, our total liability for loss of or damage to the Goods, however arising, will not exceed a reasonable market value of the Goods, subject to an overall financial cap per consignment or storage unit as notified to you at or before the time of booking.
10.3 We will not be liable for:
a loss or damage arising from inherent defects, deterioration, or fragility of the Goods;
b loss or damage to the contents of containers, boxes, or furniture that have not been packed or unpacked by us;
c damage caused by your failure to prepare, protect, or secure items properly;
d loss of data, software, or digital content, however stored;
e indirect or consequential losses, including loss of profit, business interruption, or loss of opportunity; or
f any loss or damage caused by events beyond our reasonable control.
10.4 Nothing in these Terms and Conditions limits or excludes any liability which cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
11. Claims and Notification of Loss or Damage
11.1 You must inspect the Goods as soon as reasonably practicable after delivery or access to storage.
11.2 Any apparent loss or damage must be notified to us in writing as soon as possible and in any event within a reasonable time after you become aware of it. We may request evidence of loss or damage, such as photographs or purchase receipts, and access to inspect the Goods.
11.3 Failure to notify us within a reasonable time may prejudice our ability to investigate and may affect any goodwill payments, although your statutory rights are not affected where they apply.
12. Insurance
12.1 You are responsible for arranging and maintaining appropriate insurance cover for the Goods during storage and transit, unless we have expressly agreed in writing to provide or arrange insurance on your behalf.
12.2 Where we agree to provide or arrange insurance, the terms of that insurance will be supplied separately. Any claim under such insurance will be subject to the insurer s policy terms, conditions, exclusions, and excesses.
13. Use of Storage Facilities
13.1 You must use the storage facilities in a safe and considerate manner and comply with any site rules or instructions provided by our staff from time to time.
13.2 You must not:
a store prohibited items or hazardous materials;
b interfere with the structure of any storage unit, including walls, doors, locks, or fixtures;
c cause nuisance, damage, or disturbance to other customers, our staff, or neighbours; or
d carry out any business activity at the Site that is unsafe, unlawful, or not permitted by us.
13.3 We may move your Goods within the Site or to another suitable storage location for operational or safety reasons. Where reasonably practicable, we will give you prior notice.
14. Termination
14.1 Either party may terminate the Contract by giving the other the notice required under any specific storage agreement or, if none is specified, by giving reasonable notice in writing.
14.2 We may terminate the Contract immediately if:
a you fail to pay sums due under the Contract within a reasonable time after we request payment;
b you commit a serious or persistent breach of these Terms and Conditions; or
c we reasonably believe that you are using the Services in connection with unlawful or unsafe activities.
14.3 On termination, you must remove your Goods from storage and pay all sums due to us. If you fail to remove the Goods, we may exercise our lien and, after giving reasonable notice, sell or dispose of the Goods in accordance with applicable law.
15. Data Protection
15.1 We will collect and process personal data about you in order to provide the Services, manage bookings, process payments, and meet our legal obligations.
15.2 We will handle your personal data in accordance with applicable data protection legislation. Further details of how we collect and process personal data may be provided separately in our privacy information.
16. Changes to these Terms and Conditions
16.1 We may update these Terms and Conditions from time to time. The version in force at the time of your booking will normally apply to that booking, unless we notify you of a change and you accept the updated terms.
16.2 Where you use ongoing storage services, we may vary these Terms and Conditions by giving you reasonable notice. If you do not agree to the changes, you may terminate your storage agreement in accordance with the termination provisions.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, unless mandatory consumer protection laws provide otherwise.
18. General
18.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or deleted if modification is not possible. The remaining provisions shall remain in full force and effect.
18.2 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
18.3 You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where this does not materially reduce the level of service provided to you.
18.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and Storage Motspur Park in relation to the Services and supersede any prior discussions or correspondence.
